LOWLowe's Companies, Inc.

“We're also pleased by the impact of Mylow, our AI-powered shopping assistant is having on the online shopping experience, giving our customers the ability to ask questions on recommendations budget guidance and other home improvement needs. Since launching 1 year ago, Mylow adoption has scaled meaningfully and now supporting over 1 million customer inquiries each month. Importantly, the conversion rate for online customers who use Mylow is triple that of customers who do not use the tool, suggesting a well-designed agentic AI experience can be a clear driver in the purchasing decision.”

“Over the past year, we continued to scale Mylow companion, our AI-powered tool designed to support associates on the sales floor. We've enhanced this capability with new features, including voice detect, to help associates access information more quickly and confidently. And we've expanded its language capabilities, so associates can now ask for and receive information in Spanish. Our associates are embracing this technology. In fact, they have asked more than 5 million questions through Mylow companion since its launch, reflecting strong adoption across our stores.”

“we're really excited about the framework we've put around how we leverage AI, and we framed it in how we sell, how we shop and how we work. And as I mentioned, our virtual assistant Mylow and Mylow Companion built on an open AI platform has been incredibly instructive for us understanding the power of agentic commerce. As I mentioned and Joe mentioned, if you combine both associate and customer inquiries, would get roughly 2 million a month going into the system and it's learning and it's getting smarter, it's getting better, it's getting more intuitive.”

“you're seeing 200 basis points of customer satisfaction improvement based on the use of the companion tool.”

“A recent example is our launch of materials list. PROS can bring in the list in just about any format, whether a photo, handwritten note, PDF or spreadsheet, and our associates can use this tool to convert it into an actionable quote. In the past, this was a manual task, which meant generating these quotes could take days, taking associates away from serving Pro customers. Now with this AI-enabled tool, we've reduced that time from days to minutes.”

“demand planning, allocation, replenishment, our pricing and promotional platforms, assortment planning. These are all areas as we've allocated capital this year that we're investing heavily in. We're starting to see benefits the $1 billion of PPI that we've messaged starting to become more and more apportionment to these efforts in these categories.”

“our tech team is using AI tools for development and [ cold review ], and this has resulted in double-digit productivity gain.”

“Capital expenditures totaled $521 million, reflecting continued investment in our Total Home strategy, including tech-driven productivity efforts and key AI initiatives.”