EBAYeBay Inc.

“the latest generation of our magical listing experience uses our proprietary models, product knowledge graph and 30 years of marketplace data to do much of the hard work of creating a listing from guiding sellers on which photos to take to generating key details like titles, categories, item specifics and pricing. The U.S. rollout of this experience has been one of the most impactful launches we've had in years as it has driven a greater than 50% increase in new listing creation rate double-digit percentage increases in sold items and GMV per lister, stronger retention and a material increase in estimated customer lifetime value for these sellers.”

“AI is giving us a ton of new capabilities there, Eric. The ability to create creative at incredibly low cost and build a lot more of a test-and-learn infrastructure is really compelling to see the ROI on things like that, that we're getting. It's also helping us in our own marketing and our CRM. Yesterday, I was looking at a personalized glass with a dog -- I was going to put my dog name on it. I forgot about it, and I got an e-mail this morning that said, celebrate with new beer glasses. So AI had kind of written this really compelling subject line and things like that, we're seeing numbers like 40% more engagement.”

“our genetic search beta is creating a more intuitive and conversational way to shop by allowing customers to refine results through natural language and a multi-turn dialogue much like working with a personal shopper that understands their sizes, styles and brand preferences. While still early, we have observed some encouraging learnings from this beta as we're seeing approximately 50% more search engagement in sessions utilizing AI-powered refinements, which is ultimately translating into double-digit percentage increases in purchase behavior.”

“we continue to enhance our AI-powered card scanning feature, which recently surpassed 30 million cumulative scans. This tool allows users to scan a single photo to instantly identify card. Surfacing historical prices and population data to help enthusiasts trade with confidence. In Q1, we expanded the card scanning feature beyond sports to cover our top 5 collectible card game genres including Pokemon, Magic: The Gathering and One Piece.”

“we're doing some really significant and helpful marketing about magical listing and the value proposition that we have there. And we're finding that the KPIs are really fantastic, right? I mean it's got a customer satisfaction of 95%. We're seeing 50% more listings per lister and more engagement. And it's driving a higher customer lifetime value for the sellers that are using it.”

“Our AI tools like the latest generation of magic listing experience are making it dramatically simpler for sellers to list pre-loved fashion items on eBay, helping drive a mid-teens year-over-year increase in casual fashion listers in Q1.”

“sellers have created 0.5 billion listings using our AI tools.”

“we see agenetic AI as a real structural tailwind for eBay, and it plays right into our core strengths. First, our innovations leveraging AI are already having a meaningful benefit for our business today. Take magical listing. We've talked about the compelling stats I just mentioned that we're seeing and sellers have created 0.5 billion listings using our AI tools. And our agentic search beta, which I realize I didn't fully answer that question, so I'll come back to that. But what we've seen there is higher engagement and increased purchase behavior off of that early test.”

“traffic that finds us new buyers that find us via AI. The majority of the time they actually come back directly organically to eBay. So we're going to continue to test and learn. You see us doing the Open A high ads pilot. We've expanded our more inventory to Facebook Marketplace as the space evolves.”

“we began expanding this experience to new and reactivated listers in Germany in April, where early AB tests are showing directionally similar uplift on key seller KPIs as the U.S. launch which gives us confidence to extend this experience to more countries and seller segments in the coming months.”

“we're now leveraging AI in our advertising products to increase the yield on the same type of placements while giving sellers a really good kind of ROAs continuing to give sellers are really good ROAs on that. So we continue to see advertising revenue outpacing GMV for the foreseeable future”

“we are progressing from AI-powered optimizations to building fully AI native experiences on eBay. By embedding these capabilities into the core of our platform, we are fundamentally changing the pace at which we can remove friction, unlock supply and drive long-term value for our enthusiasts.”

“We're leveraging AI throughout the entire product experience really taking the friction out of the experience, and you're seeing more and more of that with the Agentic search beta that we have going on with the incremental improvements in the new Magic listing.”

“if you look at live and some of the AI efficiencies that we're seeing, you're going to see some different sort of drivers to gross margin. But all we're seeing is going to benefit both the top line as well as our operating profit dollars as we scale.”

“We are seeing that even as we invest significantly in our AI talent capabilities, tech staff, we're able to sort of like maintain that balance and generate more capacity to be able to invest in these areas without pressuring our bottom line.”

“we're seeing really nice AI efficiency, giving our teams leverage so that we can innovate more on behalf of our seller community.”