BBYBest Buy Co., Inc.

“We have already begun to activate on ways to bring our products to life through AI platforms this year. First, we are partnering with OpenAI to give our customers a new way to explore and discover our products. We are among the early retailers to make it easier for our product catalog to be displayed on ChatGPT, creating a more seamless path to product inspiration. We are also an early ads partner and exploring more opportunities to enhance our shopping experience with OpenAI.”

“we support Google on its new universal commerce protocol, a cross-industry standard that helps create a more seamless agentic shopping journey across the web. Using this universal commerce protocol, we are working with Google to build a new way for customers to purchase directly in AI mode in Google Search, and the Gemini app.”

“there are a lot of newer emerging categories that we have talked about like AI glasses, 3D printers, collectibles, toys, health rings. Those are all small individually, but collectively, they are about—they are even more—they are about a half a point or more of our growth next year.”

“We are also the first retail partner to launch a native checkout integration with Wizard, an AI-powered commerce platform.”

“when you have something like we have in front of us with memory, there is actually a large push to try to find other things that are very valuable from a feature and benefit perspective to customers that will continue to drive the growth in the individual category. So looking at actually other parts of technology in computing, it could be size of screen, quality of screen, some of the AI features, but really other things that will drive interest into the category”

“ultimately, I think there is the question of what I would call always-on AI support. So what is right now OpenAI, connected TVs, talk about AirPods with cameras, kind of this idea of how do all these platforms start to show up actually in hardware and our experiences. And our goal is, and this is our sweet spot, as this technology comes to life, we want to be that key partner for our vendors to really help explain it to customers.”

“the idea of AI for the consumer is kind of a long tail space where we will have a unique advantage. Some of that we have already been leaning into, which is think about, like, enhancing existing technology. That is like Copilot+; it is AI in computing. It is AI in phone. It is our ability to explain that and bring it to market.”

“we are enhancing our digital and AI experiences. This dual approach allows customers to choose how they want to receive service, whether it is through direct interaction with an agent, or more autonomous digital solutions, empowering customers to get the support they need on their own terms.”

“As agentic commerce matures, we want to serve our customers in new ways both on and off of platforms. That includes evolving bestbuy.com to be more agentic-friendly, and ensuring our site is ready for AI agents to browse and discover on behalf of our customers.”

“From a Meta perspective and just AI glasses in general, it is a significant growth trend for us. It does show up in gaming when we talk about it. We do think we have the best relationship with vendor partners, and our relationship with Meta is phenomenal.”

“We expect continued growth in our newer emerging categories that I referenced earlier like AI glasses, 3D printers, collectibles and toys, health rings, and PC gaming handhelds.”

“We are planning for continued growth in computing driven by industry momentum from replacement cycles, the end of support for Windows 10, and innovation driven by AI.”

“That is supported by continued end of support for Windows 10 and improved use cases for AI and just general replacement cycle continued need.”

“I still believe over time, over the longer term, this is a great industry where, trust me, the world's biggest companies are innovating to bring new products to market, especially with AI coming to life the way that it is.”