AOSA. O. Smith Corporation

“The tool sets we are now bringing to our operations include an enhanced ability for process intelligence and AI capabilities to drive better customer experiences at greater levels of productivity. Initial application examples include order management, warranty claims processing and technical service support, where we are identifying opportunities, developing process improvements and using AI agents to drive that improvement. Still early days, but we are excited by the potential of what we see.”

“the cost control is sort of the near-term lever. A little bit longer term, but obviously, the lever we're going to continue to look at pulling is operational excellence. And I mentioned a little bit of some of the tools we're putting to work there. And I think -- the time frame of when that will kind of play out in terms of giving us some productivity space is still -- we're still trying to get our head around and understand. But I think that's another area where we're investing significant time and focus is to figure out how do we get our operations even more productive with some of those tool sets.”