PTCPTC Inc.
AI adoption · Q1 2026 earnings call
Information TechnologyScaling
18
extracted from this call
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no breakout in this call
AI was a central theme of PTC's Q2 FY26 call, with CEO Neil Barua framing it as a dual demand driver: accelerating customer modernization of product data foundations (PLM, CAD, ALM, SLM) and enabling a new intelligence layer of embedded AI agents across PTC's portfolio. Management cited a concrete competitive displacement win (Windchill+ at an automotive supplier) and a 7-figure AI SKU expansion at a large industrial customer using ServiceMax AI agents. PTC is nearly doubling its AI releases in 2026 vs. 2025, but CFO Jen DiRico cautioned that AI monetization will not be material until FY27 at the earliest.
Adopter
See full leaderboard →61/ 100
80
stage: scaling · max spec: 5
40
rev: qualitative_only · 2 quant outcomes
65
2 scopes
product_standaloneproduct_embedded
18 AI mentions from this call.
Extracted verbatim from the PTC Q1 2026 earnings call transcript. Speaker, section, and specificity tier surfaced for each mention.
- T5Q&A· CEO· Standalone AI productI wanted to ask about what customers are maybe telling you or revealing when it comes to that incremental investment beyond the core, what I guess you're calling the new intelligent layer and both how and when this becomes incremental for PTC.
“That is now, Joe, moved into a 7-figure just AI SKU on top of the ServiceMax SKU, AI expansion just here in North America, and we're already talking about the global piece, which is a lot larger than the North American piece.”
— Neil Barua, PTC earnings callServiceMax - T4Q&A· CEO· Product-embedded AICan you just kind of expand on what type of AI products that you have available today on GA? And just talk about what are your plans around AI products going forward?
“We've got 8 AI releases already done last year that we've been working on POCs and refining with our customers. We've got 14 more that we're releasing here in 2026 with one pretty awesome. You'll see it in PTC Next, an amazing AI native first product release that we're putting out there in Chicago in June.”
— Neil Barua, PTC earnings callServiceMax, Onshape, Arena - T3Q&A· CEO· Product-embedded AIthe specific data that only Creo and your products are able to use and not a third-party agent. How do you create that data moat?
“the advantage we have is we understand the construct and the context of everything happening to design a 3D part, how it fits for a product, the manufacturing constraints, the materials, the geometry, the mathematics to actually bring the creativity of an engineer to life that actually becomes a product, that happens on a CAD system that we have full proprietary understanding of how that actually comes to be. And that is the advantage we have of training our AI onto that data set is a huge advantage versus any third party.”
— Neil Barua, PTC earnings callCreo, Onshape - T3Prepared remarks· CEO· Product-embedded AI
“We displaced a competitor with Windchill+ at a leading automotive supplier. We won because we showed this customer 2 things. First, that Windchill manages the authoritative product data their business runs on; and second, a clear road map for AI agents that will drive productivity gains across the PLM workflows. This customer moved forward because they understood that to take advantage of AI, they first need to modernize their product data foundation.”
— Neil Barua, PTC earnings callWindchill+ - T3Prepared remarks· CEO· Product-embedded AI
“our Creo, Onshape agents are the only agents that can access the underlying mathematical and geometric parameters within those systems to support complex 3D product design. Modifying a parametric part requires an understanding of shape, tolerances, material properties, manufacturing constraints and how it change propagates across assemblies. General-purpose AI models aren't built for this kind of work.”
— Neil Barua, PTC earnings callCreo, Onshape - T3Q&A· CEO· Product-embedded AICan you just kind of expand on what type of AI products that you have available today on GA?
“on our born-in-the-cloud PLM solution, we have an amazing supply chain AI intelligence layer that we're seeing that now being in an operational environment. So customers are seeing supply chain disruptions flow right into PLM, so that there is no need for multiple tools versus just using PTC's products.”
— Neil Barua, PTC earnings callArena - T3Q&A· CEO· Product-embedded AICan you just kind of expand on what type of AI products that you have available today on GA?
“Onshape AI is actually most of the information that Onshape AI is providing to end users are making and simplifying their processes is happening on AI versus all the other ways they were doing it before AI. So we're seeing really rapid adoption there on that born-in-the-cloud CAD solution.”
— Neil Barua, PTC earnings callOnshape - T3Q&A· CEO· Product-embedded AIis it also the fact that your investments and product releases around AI is helping with your competitive edge?
“Jensen himself actually talked about Onshape and PTC in his keynote, as I'm sure you guys all followed. That's actually just a much better solution than anything that's out there in terms of what Onshape does from a cloud-native CAD tool.”
— Neil Barua, PTC earnings callNVIDIAOnshape - T3Prepared remarks· CEO· Product-embedded AI
“We're scaling this aggressively, nearly doubling our AI releases in 2026 versus 2025, including our first AI native products.”
— Neil Barua, PTC earnings call - T2Q&A· CFO· Standalone AI productI wanted to ask about what customers are maybe telling you or revealing when it comes to that incremental investment beyond the core, what I guess you're calling the new intelligent layer and both how and when this becomes incremental for PTC.
“it will take some time. Certainly, we'll see some monetization in '27, but not overly material. And as it relates to monetizing this, as you all know, we are largely seat-based right now, right? And that's really how customers are asking to purchase at this point. However, we have multiple ways of meeting the customer where they are in terms of if we -- if they want to bring their own agents, et cetera, so we'll be able to meet them there.”
— Jennifer DiRico, PTC earnings call - T2Prepared remarks· CEO· Product-embedded AI
“Consider what happens today when an engineering change is made to an MRI machine. That change spans multiple teams, takes months and costs significant time and money. Now imagine a world where AI agents are reasoning across the life cycle, reconciling the change across designs, bills of materials, supplier contracts, or instructions and bringing humans into the loop for approval at each stage. Months compressed to hours.”
— Neil Barua, PTC earnings call - T2Q&A· CEO· Product-embedded AII wanted to ask about what customers are maybe telling you or revealing when it comes to that incremental investment beyond the core, what I guess you're calling the new intelligent layer and both how and when this becomes incremental for PTC.
“the AI road map and conversations we have with every single customer is relating to we want to go POC and test out these new AI releases. In some cases, I'll talk about scaling it up operationally. But in most cases, testing it out in smaller groups, POC-ing it. But it ultimately always comes back to before we -- or in parallel as we're doing this, we have to have our data structured so that as context for AI.”
— Neil Barua, PTC earnings call - T2Q&A· CEO· Product-embedded AIAs you guys sort of talk more about AI, can you just talk about this tension about proprietary data and folks who want to make all sorts of agentic solutions, want data to be interoperable
“our vision is a lot more expansive than that, and we feel we have an unfair advantage to create this intelligence layer because we understand how the context of that data actually operates across an enterprise. What I mean by that is there is a view that we strongly have that agents will need to interact across these domains for greater outcomes to our customers. And we will create that intelligence layer.”
— Neil Barua, PTC earnings callWindchill, Creo, Onshape, ServiceMax, Codebeamer - T2Q&A· CEO· Customer demand signalthe adoption capacity or inclination of customers today to absorb everything that you're doing now at this accelerated pace
“the AI thrust. I think those systems of records that we've had for so long that now we're advancing is used to be operational infrastructure. Now it is AI foundational infrastructure without all of those versions and the uptick that we're seeing around modernizing that product data foundation, AI won't work at scale, and our customers are realizing that.”
— Neil Barua, PTC earnings callWindchill, Creo, Codebeamer - T2Prepared remarks· CEO· Product-embedded AI
“Our customers are recognizing that the strength of their product data foundation determines their AI ceiling. PTC enables product data foundations with our CAD, PLM, ALM and SLM systems of record. These systems are now evolving to systems of action in an AI world, where AI agents reason across product data and execute real work.”
— Neil Barua, PTC earnings callWindchill, Creo, Codebeamer, ServiceMax - T2Q&A· CEO· Customer demand signalcan you just help us understand like how are you benefiting? What are some of the increased levels of complexity that are driving demand for PTC products?
“every single conversation, even with these companies are saying, well, I want to supercharge my engineering workflows with AI, it's coming back to it's impossible to do that because you don't have a structured data foundation to apply this to, let alone actually have speed within your normal processes without AI.”
— Neil Barua, PTC earnings callCodebeamer, Onshape, Creo - T2Q&A· CFO· Customer demand signalYou've talked about PTC sort of midterm intention of getting back to double-digit ARR growth.
“the trends and the dynamics that Neil talked about in his prepared remarks are very real. We're seeing continued customer demand due to AI need for AI modernization and getting their product data foundation ready.”
— Jennifer DiRico, PTC earnings call - T2Q&A· CEO· Product-embedded AIis it also the fact that your investments and product releases around AI is helping with your competitive edge?
“Arena, our cloud-native PLM solution is also kicking butt because we invested into it, added AI functionality faster than any other competitor, and we're starting to see traction there.”
— Neil Barua, PTC earnings callArena
What management wouldn’t quantify.
Analyst questions where management declined to share a specific number. The pattern of refusals is often as informative as the disclosures.
- No aggregate ARR or revenue figure disclosed for AI products; CFO stated AI monetization will not be 'overly material' until FY27 but gave no specific target.
- No quantification of the number of customers in AI POC vs. operational deployment stages.
- No disclosure of R&D or capex specifically allocated to AI development.
- No detail on pricing or ASP uplift from AI SKUs beyond the single ServiceMax 7-figure example.
- No specifics on the 'first AI native product' to be released at PTC Next in June 2026.
- Analyst (Joe Vruwink, Baird) asked directly about commercial strategy and pricing for the AI intelligence layer; CFO gave only qualitative response about seat-based models and hybrid readiness without specific pricing tiers or ARR targets.
- No disclosure of GPU, cloud infrastructure, or AI-specific capex spend.
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