MSIMotorola Solutions, Inc.
AI adoption · Q1 2026 earnings call
Information TechnologyScaling
18
extracted from this call
4 / 5
quantified with specifics
Not disclosed
no breakout in this call
Motorola Solutions positioned AI ('Assist') as a pervasive, role-based capability embedded across its entire public safety ecosystem — spanning 911 call handling, dispatch, records management, body-worn video, and digital evidence management. Management cited concrete adoption metrics (100% attach rate of Assist dispatcher suite on VESTA NXT sales, 800% increase in AI-generated narrative reports) and highlighted the Hyper acquisition as injecting agentic AI into 911 call handling. AI was framed as a competitive differentiator versus Axon and as the connective tissue unifying MSI's Command Center, Video, and LMR product lines.
Adopter
See full leaderboard →60/ 100
78
stage: scaling · max spec: 4
55
4 quant outcomes
35
1 scope
product_embedded
18 AI mentions from this call.
Extracted verbatim from the MSI Q1 2026 earnings call transcript. Speaker, section, and specificity tier surfaced for each mention.
- T4Q&A· CTO· Product-embedded AII think you had another fairly large SVX win this quarter in the press release in your federal business.
“our redaction solution assisted with AI has been powerful. Our customers love it. The speed with which you can redact is incredible. We often hear what used to take 35 hours before, now takes 1 hour, and that's a significant advantage for our customers.”
— Mahesh Saptharishi, MSI earnings callSVX, digital evidence management, AI redaction - T4Q&A· CTO· Product-embedded AII think you had another fairly large SVX win this quarter in the press release in your federal business.
“with narrative Assist that's attached to our Command Center Records Management platform today, just compared to December, we have seen an 800% increase in the number of completed reports that are generated with Assist.”
— Mahesh Saptharishi, MSI earnings callAssist, Command Center Records Management - T4Q&A· CTO· Product-embedded AII was hoping I could start with the strong performance in Video and Command Center.
“we introduced Assist Suites last quarter, and we are seeing excellent product market fit there. 100% of our 911 VESTA NXT call handling solutions had Assist dispatcher suite associated with it.”
— Mahesh Saptharishi, MSI earnings callAssist Suites, Assist dispatcher suite, VESTA NXT, 911 call handling - T4Q&A· CEO· Product-embedded AII think you had another fairly large SVX win this quarter in the press release in your federal business.
“we've seen 100 customers with SVX. And I think the most important metric that we're following is 30% of those customers are utilizing video.”
— Gregory Brown, MSI earnings callSVX, AI Assist - T3Prepared remarks· CEO· Product-embedded AI
“I'm excited about the recent launches within our Command Center that leverage our latest AI assist capabilities, missions and record management. With missions, we're redefining crime center operations by centering workflows around measurable outcomes. With Records Management, we're unifying an agency's records and case management into a single cloud-native solution that can significantly accelerate agency reporting and case closure.”
— Gregory Brown, MSI earnings callCommand Center, Missions, Records Management, AI Assist - T3Q&A· CEO· Product-embedded AIAxon announced that they're entering the 911 call-center market through 2 acquisitions. How do you see that landscape of Command Center evolving?
“a lot of people talk about AI, but we've been more quiet, but pretty pervasively intentional of putting it throughout our portfolio into the role-based suites. We announced responder, we announced dispatcher. Just think about the way Mahesh's team is embedding AI through all of public safety emergency workflow.”
— Gregory Brown, MSI earnings callAssist, responder suite, dispatcher suite - T3Q&A· CEO· Product-embedded AIThe first question is on the SVX wins, what are customers liking? Like what's driving those wins?
“it's a multisource body-worn AI-driven assistant. It's not a body-worn camera. It looks at -- I think as Mahesh just laid out, we look at things end-to-end. It extracts video from the Command Center. There's better knowledge base that's provisioned to a police officer when they get on the site.”
— Gregory Brown, MSI earnings callSVX, APX NEXT, Command Center - T3Q&A· CTO· Product-embedded AIThe first question is on the SVX wins, what are customers liking?
“the body-worn camera, if it's separate and distinct from the radio system itself, does not capture that audio. It is a significant contributor to what an officer sees and hears, which feeds into our assisted narrative and other AI functionality. The SVX actually combines all of that together.”
— Mahesh Saptharishi, MSI earnings callSVX, APX NEXT, AI-assisted narrative - T3Q&A· CTO· Product-embedded AIAxon announced that they're entering the 911 call-center market through 2 acquisitions.
“a PSAP has 3 significant applications. There's 911, there is CAD and there are consoles. And one of the things we're doing with Assist, which is encompassed in the dispatcher suite is to address the connectivity via AI among those 3.”
— Mahesh Saptharishi, MSI earnings callAssist, dispatcher suite, CAD, VESTA NXT - T3Q&A· CTO· Product-embedded AIAxon announced that they're entering the 911 call-center market through 2 acquisitions.
“also introduced Hyper at Summit, and Hyper was received incredibly well, bringing non-emergency call automation into the mix. And Hyper is also now tightly integrated with our 911 solutions as well.”
— Mahesh Saptharishi, MSI earnings callHyper, 911 solutions - T3Prepared remarks· CEO· Product-embedded AI
“we had double the number of AI breakout sessions that we had previously, and it was centered around really pushing the notion of the connectivity that Assist brings to bear across our applications”
— Gregory Brown, MSI earnings callAssist - T3Q&A· COO· Product-embedded AII think you had another fairly large SVX win this quarter in the press release in your federal business. Wondering if you can just comment on the momentum in that SVX product line
“the 30 customers utilizing video are doing so with AI assist. And oftentimes, as you know, we're doing it with 1 device, not 2 because it's converged with the body cam and the remote speaker mic.”
— John Molloy, MSI earnings callSVX, AI Assist, APX NEXT - T3Prepared remarks· CEO· Product-embedded AI
“Hyper injects agentic AI into our 911 call handling. These capabilities convert voice, video and data into actionable intelligence, helping our customers to act with greater speed and certainty.”
— Gregory Brown, MSI earnings callHyper, 911 call handling - T3Q&A· CEO· Product-embedded AImaybe just wanted to circle back on Silvus
“we have visibility and opportunities as well. But we like what we have. We like what we're building. We like the fact that we're in over 60% of the 6,000 public safety answering points today.”
— Gregory Brown, MSI earnings callCommand Center, Assist - T2Prepared remarks· CEO· Product-embedded AI
“These solutions build on our comprehensive approach to AI with Assist, focused on injecting intelligence directly into every workflow across the portfolio, serving the call taker, dispatcher, responder, RTCC operator and the investigator with a compelling value proposition for our customers.”
— Gregory Brown, MSI earnings callAssist - T2Q&A· CTO· Product-embedded AIAxon announced that they're entering the 911 call-center market through 2 acquisitions.
“Assist and AI is not just an over-the-top thing for us. It is really the fabric with which our applications and our ecosystem function together.”
— Mahesh Saptharishi, MSI earnings callAssist, Hyper, VESTA NXT - T2Prepared remarks· CEO· Product-embedded AI
“the ecosystem with AI being connected throughout all product emergency workflows, and we're seeing that resonate with our customers.”
— Gregory Brown, MSI earnings callAssist - T2Prepared remarks· CEO· Product-embedded AI
“leverage our latest purpose-built AI workflows”
— Gregory Brown, MSI earnings callCommand Center, Video
What management wouldn’t quantify.
Analyst questions where management declined to share a specific number. The pattern of refusals is often as informative as the disclosures.
- No quantification of AI-specific revenue contribution or ARR despite multiple AI product launches and adoption metrics cited.
- No disclosure of incremental R&D or opex spend specifically attributable to AI development.
- No pricing premium or ASP uplift data disclosed for AI-enabled products vs. non-AI equivalents.
- Assist Suite attach rate and narrative report metrics were cited for Q1 but no prior-period baseline provided for the 100% VESTA NXT attach rate to assess trend.
- No quantification of the Hyper or Exacom acquisitions' AI-specific revenue contribution or pipeline.
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