MRSHMarsh & McLennan Companies, Inc.

“we've rolled out tools to aid coverage gap analysis and quote comparison across our risk management and the Marsh agency businesses. And in the areas where we pilot that, we see the amount of work that, that takes off our client teams drive a 50% increase in sales velocity in the pilot. And we think some of that gain is scalable across the whole organization.”

“Oliver Wyman's AI Quotient team created to help clients deploy their own AI strategies is its fastest-growing practice. We're advising clients in multiple sectors, such as banking, energy, government and manufacturing around AI and workforce transformation. We've already advised on more than $50 billion of capital investment in AI deployment.”

“if you take an example like Claims IQ, which is our AI-enabled toolkit, we've got several thousand colleagues now drawing an AI-enabled analysis of almost $200 billion of loss information, which helps them support much better advice decision-making and advocacy.”

“our document ingestion capability is now handling thousands of documents weekly already improving efficiency in these processes by 20% and enhancing the quality of the data and its usability to further support clients with valuable insights.”

“up to more than 2 million prompts a month. So that helps productivity across the organization.”

“we're evolving these into what we call the Marsh risk companion, which will help clients understand and analyze their risks and their options across a wider range of their activities. But what's really crucial about the suite of tools is they're now all feeding off a new analytics engine. It's built from the ground up to leverage AI at scale. One of the things here is you're able to leapfrog with AI. And we call it the Marsh Risk cortex, but it really pulls together everything we need from our massive data sets and our most advanced models.”

“GC Quotebox, which is an AI-driven document ingestion tool. This is really a game changer for Guy Carpenter in our business. We get huge quantities of unstructured data from our clients, and this tool helps us ingest all of that data and makes it more efficient to match risk and capital through this tool, which will certainly improve turnaround times, make our teams, our brokers more efficient and deliver better turnaround times and more efficiency for our clients.”

“Mercer Fiber is one of the tools where we're leveraging the broader AI stack that we have at Marsh to kind of further enable our existing digital tools. So health consultants leverage fiber when they're working directly with the client. It enables them to have these real-time iterative discussions on all aspects of their benefit programs, an incredibly powerful scenario planning and modeling during strategy sessions.”

“Our second pillar is productivity, which focuses on deploying AI capabilities to boost the performance of our colleagues. This is showing up in hundreds of different ways across a wide variety of roles. A good example of our work is to embed AI our client management tools and to develop AI agents to help colleagues source and prequalify leads to support sales productivity.”

“The first application is powered by the risk cortex, including our renewal companion, our captives companion, they're going to be launched in a couple of weeks at RINs. And then you should expect to see more flowing from that data set and analytical tower.”

“in our policy renewal center, AI has enabled us to transform a traditionally manual e-mail heavy process into a streamlined digital solution in weeks, a project that otherwise would have taken many months.”

“We have deployed agentic AI in our IT help desk, significantly reducing inquiries, improving colleague experience and creating downstream efficiencies in our support centers.”

“we recently used AI to turn a legacy tool into a newly designed broker workbench in days saving months of team effort.”

“I'd like to take a moment to discuss our AI strategy and why we believe Marsh will be an AI winner. Our strategy leverages our scale and capacity to invest in AI to drive even greater value from our proprietary data assets and our role as our clients' trusted adviser. We are focused on 3 main pillars. The first is growth. We are building AI-enabled applications and services that are generating new revenue streams as well as enhancing world-class capabilities and data-driven insights in insurance, health, human capital and investments.”

“I'm hopeful that actually the scale benefits that we bring to investing in AI and the data sets and client relationships and all the advisory work will create opportunities for us to consolidate smaller brokers over time who are going to struggle to compete and to invest in these technologies.”

“our AI platform Quotient is our fastest-growing capability right now. And AI is developing into a very large opportunity for us as a consulting business that works on strategy and transformation.”

“AI-enabled savings will fuel additional growth investments, including in producer talent and new capabilities while building our confidence in continued margin improvement.”

“cyber risk, certainly accelerating with AI, the frequency of extreme weather and how much more of the economy and society is exposed to those events.”

“We work with lots of different providers. So we're -- and I think one of the things about AI is it's of a lot of different things. There are many different possibilities for us to to extract value from these new technologies. So it's not about pick a hyperscaler and plugging them into our data set and it all of a sudden solving every inefficiency or productivity opportunity that exists in the world. And so we're working with a number of different major tech players and trying to pick and choose where we see the greatest value depending upon what it is we're trying to accomplish.”

“we've competed with early-stage tech-enabled startups for a long time. We've competed with direct insurers for a long time and competed successfully with them. When I think about the attributes that we have is that we're in the early days of what's possible around AI, our trusted client relationships matter. Our data matters, our modeling, it matters, our ability to advise on risk, not just by insurance, really matters.”

“AI will help us serve our clients who have bespoke and complex needs even better. It will not replace the trusted advice, expertise and capabilities with which we deliver value to clients.”