JPMJPMorgan Chase & Co.

“So on the first question, I think it's a bad idea to think you're going to deploy AI and improve your efficiency ratio because in the competitive world, I'm going to do it, everyone else is going to do it, and the benefits will be passed on to the marketplace. It's not like you're entitled to have your ROE go to 50%, and that will stay there because you do it better than everybody else. You may get a head start, you want a head start, but I think that's just not a rational thing that somehow that will be the ultimate outcome. But the second question, absolutely, it creates opportunities because if you just take our consumer business, it's true in all businesses, but just take the consumer business with the data you have and now we call it Connected Commerce, where you do travel and offers and all of these various things that people want. So you can use your relations with the clients, the data you have to make the client happier. We do a lot to reduce risk and fraud and scam by using AI. We do a lot better job of prospecting. We offer AI services to clients, et cetera. So it will enhance a lot of things you can do directly, and it will create more adjacencies in my opinion, if you can use it quickly and wisely.”

“it's sort of understandable that's just gotten attention because it has sort of AI in it, and it's kind of interesting. But as Jamie says, like -- and as you highlighted in your question, competition for deposits has always been very intense. It continues to be intense and we have both external and internal competition from higher-yielding alternatives and people sort of optimize that and that's part of running the business. And as also Jamie just alluded to, this thing is like kind of not even live yet and it's sort of targeted at a very small subset of the client base, particularly clients with investments where we think there's an opportunity to take a larger share of the investment wallet as part of this. So I would -- it's understandable the amount of interest that it's gotten, but I think the right way to think of it is sort of as an experiment right now.”

“So cyber -- we've been talking about cyber risk for a long time. In fact, I think I said in the Chairman's letter, it is our largest risk. So I think JP -- every industry is different. So in context, I think JPMorgan is very well protected. We spend a lot of money. We've got top experts. We're in constant contact with the government. We're constantly updating things, but AI has made it worse, it's made it harder. Of course, we read about Mythos, which we're testing now and looking at it and it does create additional vulnerabilities. And maybe down the road, better ways to strengthen yourself too.”

“even before this sort of latest set of headlines around the latest Anthropic models, there's been a clear understanding that AI and generative AI, in particular, brings both risks and opportunities from the cyber risk management perspective. So it's not like this is the first time that anyone's thought about the way in which these more recent generative AI tools can both make it easier to find vulnerabilities, but then also potentially be deployed by bad actors in attack mode.”

“So maybe to start on the AI cash tool, which, Jamie, you commented on in your letter. There's been lots of focus on this particular at least launch given that this is a tool which could potentially result in some consumer deposit pressure as well as drive some impact on increased competition as well as higher deposit betas. I was hoping you could just speak to how you see deposit competition unfolding as similar smart tools become more widespread?”

“And so the question for us is, how can we make it easier for them to manage their money in a way they're comfortable. Most of you on this call, you have in your mind, how much days in a checking account and then you write a ticket to a money market fund or a deposit account, something like that. And that's all we're trying to do.”