FISVFiserv, Inc.

“on the Banking side at IR Day, Divya will introduce a new governed AI operating layer that will importantly allow FIs to access and fully capture the power and benefit of all agents across many functions, including front, middle and back office and using any LLM, so we're already live with pilot agents with 2 financial institutions around this today and then have a number of others lined up with different use cases, think about loan originations, compliance in call centers.”

“we've taken an advanced approach again using AI to measure our -- what we call a Client Health Index across all their experiences with us in terms of pace of change, resolution inquiries, client touch and the like, and it's given us a much better view and perspective of where these clients stand, which allows us to play much more on the offensive side to getting to them.”

“In our Enterprise Merchant business, we delivered a new developer portal supporting agentic commerce. Our teams have further ramped up their usage of AI tooling in the software development process with early results showing a significant reduction across key steps in new feature development and delivery time with mainframe modernization.”

“we launched important AI initiatives to enhance the performance of our primary client portal and call centers in Financial Solutions.”

“from here, we continue to see whether in Project Elevate or outside of Project Elevate, significant opportunity to become more productive and more efficient through AI and it's even incremental generations of AI. For example, we've streamlined our call center services over the last 4 or 5 years, using sort of "old AI" and now modern solutions show a significant opportunity to make that experience even better for the customers and more efficient for us.”

“we're really intensely focused on four areas, which is taking those great systems of record we have into systems of greater value and systems of collaboration, generating new revenue sources and TAMs, which goes a little bit to your question, enhancing client service where I just mentioned and then increasing our own productivity and efficiency across the company.”

“we are in full swing with Project Elevate. With AI at the center of this program, we are very encouraged by the early results. The teams have identified hundreds of opportunities to drive revenue uplift, reduce expenses, increase simplicity and improved productivity, and we're moving with urgency to operationalize them.”

“agentic is clearly the next important phase on both the Merchant side and the Banking side and we have a number of extremely exciting developments going on there, including new agentic commerce capabilities, which we've been talking about in Merchant and rolling out through important partnerships”

“we've really leveraged a number of different forms of AI to help in call centers, enhancing our client portal experience, accelerating our tech modernization and reducing the books”

“Through a number of important partnerships, we continue to build agentic capabilities for our Clover merchants and we'll showcase some of these at Investor Day.”

“yes, we see great opportunities, especially in and around the areas we expect in operations and call center services, app development and the like.”

“we will further highlight our strategic priorities describe how our businesses are converging further to unlock more synergies and share how we're using AI to transform systems of record into systems of collaboration, create new TAMs and increase efficiency.”