CVSCVS Health Corporation

“Our focus on embedding technology within each of our businesses has enabled us to approve more than 95% of the eligible prior authorizations within 24 hours, with over 80% being approved in real time.”

“For Aetna, we think about it in 3 buckets. One is in terms of investment in AI and broader technology. One is really going deliberately at cost structure and improving efficiency. And so think about this as investing in just the fundamentals of the business, accuracy, reducing rework, better forecasting, better analytics, pricing discipline. I mean, it all comes from advanced analytics and capabilities there. So that's one bucket. Second bucket, which is really important, is it's improving the way we do our work. So our colleagues can spend more time on things that matter. And that's really important to our colleagues. We need to equip our colleagues and our workforce and make sure that they're ready for this and they can really leverage it. So we just went through -- took all our leaders through an AI academy. We're launching an AI academy in a couple of weeks with all of our colleagues across Aetna, and we're going to be doing that across the enterprise.”

“The third bucket, which I'm also really excited about, I mentioned earlier is investing in the capabilities and better experience, more empowerment, better insights, better navigation for our members, things like Informed Choice, our Smart Compare products, Care Pathways, they all help our members be better consumers of health care. And that's because of the leading technology we've developed in AI and our digital tools.”

“Later this year, we will be launching Health100, an AI native, state-of-the-art technology and service platform that allows for any payer, PBM, pharmacy or provider to seamlessly connect.”

“But what we are most excited about and believe will have the biggest impact is AI's ability to improve consumer experiences, engagement and outcomes. It is already making it easier for our members to find the right providers and better navigate the system. We're enabling more personalized and exceptional care by empowering our pharmacists and clinicians with constantly improving insights. And we're accelerating our go-to-market strategies by using cutting-edge technology to develop deep consumer insights rapidly and at scale.”

“We are focused on developing tech-forward solutions like Health100 because we believe the future of best-in-class health care companies will be powered by technology and AI. We see an immense opportunity for technology to drive systemic change across the entire health care industry. That is why we've been embedding it in everything that we do and using it to ensure that we are best-in-class in each of our businesses. AI has been deployed across CVS Health for years to improve our operations and to drive efficiencies.”

“technology and AI are at the core of a lot of our businesses. And if you think about the assets that we have, we have to be industry-leading, and we have to leverage technology to operate in these businesses. And if you think about the progress we've made in PCW or the work that we're doing in HSS, they are all founded in what I'd say is industry-leading capabilities as it relates to technology and AI.”

“as we mentioned at Investor Day, we are launching Health100, and that is really powered in the premise of our ability to engage consumers in a very different way. And we're excited about how AI is going to help us accelerate and create unique solutions for members.”

“we've also been focused on returning Aetna to leading capabilities. We've been moving from a transaction kind of orientation to a consumer solutions orientation. So we've been investing in technology, AI, and have been driving some really nice results there.”

“I've talked with our own team about the fact that we're moving from a consumer-based health care company to a consumer-based health care technology company. And we think we're really at the center of being able to leverage technology to engage the consumer.”