CRMSalesforce, Inc.

“we also mentioned we have some record token counts. I think we're going to talk about how we processed 28.6 trillion tokens, up 152% quarter-over-quarter, no greater example of the tremendous adoption of these new agentic products by our customers and how we've converted those into 3.8 billion agentic work units.”

“the top 10 deals. In combination, the whole booking, the annual incremental booking grew 60%. When you look at the TCV, which goes in the RPO, we added approximately $800 million. That's 2.5x the same 10 deals last year, the top 10 deals.”

“Agent Wingman is going to save me nearly $1.6 million this year, has decreased our call handle time 10% this year, 50% reduction in after-call work time and 40% reduction in held calls.”

“we're seeing incredible demand for Agentforce with ARR now greater than $1 billion. And combined with Data 360 and Informatica Cloud, we've delivered $3.4 billion in AI and data ARR.”

“in Q1 alone, Agentforce sales worked 220,000 leads autonomously, generating $42 million in pipeline”

“on Headless MCP tool calls have been more than 1.5 million. So what people are using is they're using it not only in Salesforce, where they do with Coworker and our regular sites. They're also able to use it in their flow of work. Similarly, on -- we announced the Headless MCP server for Slack and Slack has done 30 million -- 50 million tool calls.”

“More than 700 customers are already using Piper. It's an incredible success, and we deployed Piper on salesforce.com, as I mentioned. So you're going to be able to use it firsthand. I think that's so great. It's engaging 50% of our traffic and qualifying thousands of leads and delivering 45% more pipeline than traditional web agents.”

“the community built 3 million custom apps on Slack in Q1. That's 8x quarter-on-quarter. I mean there is a huge boom. Out of those custom apps, there were 250,000 that were AI agents that were built, third-party AI agents, and that grew more than doubled in quarter-on-quarter, grew eightfold year-on-year.”

“Agentforce customers in production grew by 50%. So I think we're starting to see a little bit of that impact as not just our customers, but also our global SIs across the entire platform, absolutely implementing Data 360, implementing Agentforce, implementing a service.”

“Vivino, the world's largest wine company supporting 74 million users with only 37 reps, kind of hard to believe, but it's possible because its agent, Vivina, autonomously handles order status, lookups, account questions more autonomously slashing resolution time by 70%.”

“The first one is we are upgrading the existing seats of our customers so that they -- the same users, human users can use unlimitedly AI. And this is the A1E that increased 60% in the quarter because there is a big uplift on those seats.”

“since we deployed Agentforce on help.salesforce.com and on 1-800-NO-SOFTWARE, well, only 15 months ago, it's autonomously handled now 4 million inquiries. It's now double what human agents are handling.”

“Slackbot, which is embedded directly into the flow of work, is now our fastest adopted AI tool in Salesforce's history, driving 3.8 million hours of annualized productivity gains for our employees.”

“Anthropic is one of our biggest users of CRM of Sales Cloud. And obviously, Slack, their usage through Q1 has exploded fivefold because now they are using Sales Cloud from a Headless perspective”

“6 of the top 10 deals were AELAs, unlimited enterprise license agreement, where we threw in a bunch of Flex Credits and customers are deploying use case after use case, channel after channel.”

“Florida Prepaid, a college savings plan provider with more than 200,000 accounts is using Agentforce voice to autonomously handle 75% of business hour calls and 100% of after-hour calls.”

“Bookings for A1E and A4X, our premium SKUs anchored in sales and service, including the value from our agentic capabilities, grew nearly 60% year-over-year.”

“Slack was nearly half of our 1 million-plus wins this quarter, up 80% year-over-year. It is a rocket ship to the moon. All of the AI companies run on Slack.”

“In Q1, AI coding tools enabled us to double the amount of features and codes shipped year-over-year, while simultaneously reducing incidents and defects.”

“since launch in April. We've already processed 4.5 million MCP calls into our platform. Q1 alone, we processed nearly 1 trillion API calls, incredible.”

“we've delivered more than 4 million autonomous service transactions in a relatively short order, it's kind of hard to believe.”

“Slackbot is our personal assistant. It has increased the productivity of the whole company around 3% more or less.”

“Slack AWUs grew nearly 350% quarter-over-quarter. In 2 years, there'll be more agents using Slack than people.”

“our top 10 customers by Q1 AWU usage have increased their total Salesforce spend by 1.5x in the last year.”

“50% of Agentforce and Data 360 bookings were from existing customers expanding their commitment.”

“we've seen 1 million users of Slack MCP in the first 6 weeks”

“the biggest thing that happened in the quarter from my perspective was that Agentforce is now available and replaces essentially Salesforce search. So for those of you who are Salesforce users, the millions of people who use Salesforce every day, the search bar is a critical part of how the application operates. Now Agentforce is that search bar.”

“we have been using AI to create more efficiency for our engineers. And especially this year, now with these new coding agents, we're seeing even more dramatic capability. So that's a key part of our margin story is that we're not hiring more engineers.”

“we've consolidated into one single instance of Health Cloud, and we've built on top of that with Marketing Cloud, Data 360, and most recently launched our first experiment with Agentforce, and that's a customer-facing chatbot”

“McAfee has selected our new Agentforce ITSM product or what we call Agentforce IT service to replace ServiceNow. They are using it for everything, ticket deflection, hardware provisioning, incident management”

“We have 76 agents now running across operations, mortgages, IT, HR. All of our areas are adopting it to make our employees be more productive.”

“people search for information inside Salesforce 1 billion times a month. Coworker turns search into answers and answers into action.”

“It's not that we're not spending a lot with OpenAI. We are. We're using their platform. We're using Codex, their coding tool. We're using Anthropic. We're using their platform and their coding tool Cowork. We're using both of these platforms. Both of these companies are our customers.”

“the Headless 360 strategy that Marc walked through expands our addressable market into surfaces we've never previously monetized. That's the next leg of our path to FY '30.”