ALLThe Allstate Corporation

“The easiest way thing to do is generative AI, which is, I think last time I called it the you might remember [ Ken ] sneakers. It's they run faster, jump higher strategy. It's good. It cuts out expenses, you can cut out call center people. Well, that's good. We're working on that. We do a bunch of it does millions of e-mails for us, people want to spend time doing it.”

“we have in market today, something called customer engagement side kick that helps you really do a better job of engaging with customers. Because you might have a few doing 50 calls a day or something like that, it's always good to have somebody, "Hey, this is what I'm kind of hearing maybe you should go here. Here's the tonality we're talking about."”

“The AI can also just sell directly. And we're live in the market doing that right now on a particular product. It's more of a learning, but it's doing it in 3 states. It's closing policies.”

“it will remove a lot of service work out of agents offices. So things they had to do before they won't have to do any more. So we're actively working to get that work out of their offices. Secondly, it will help them be smarter and on behalf of agents who provide more advice and do less individual work. Let's say we were going to do an insurance review view. An agent might have to go pull your record, see what you've got, see what your kids are with, both advanced computing, what you want to call it, machine-based learning, AI, whatever, we can help them do their work ahead of time, so they're really delivering the work, and it's like they have an analyst working for them to help them.”

“one of the things we're hopeful about is with advanced computing power that we can increasingly get more specific on what's in the reserves. Of course, the reserves are like you have a bunch of losses in a year, then you have to -- you say, well, how much do we pay out? And then you're kind of doing it and the residual value basis. What we paid out determines what we have left for all the claims that we still have yet to settle. We think with advanced analytics, we may be able to get another angle just looking at all the individual cases, which is really complicated. You got 900-page medical files, you get like lots of stuff to turn and figure out what that claim will settle in.”

“I think the real benefit from this will come from a agentic AI, where agents are talking to agents and making decisions in subsecond real-time response rate that people then can't compete with you. We're building that. It's really complicated building an ecosystem. You got to get the right governance around it, you got to make sure you set up whatever metrics you've given, it will go get.”

“We don't have the issue that some companies do. I don't know what our competitors' issues over, but I know other companies that I'm not talking to, have some issues in accessing legacy technology. We don't have that for many of our systems. We do for some, but not many of them, which gives us an ability to accelerate the agentic or ALLIE work.”

“The system enables the use of artificial intelligence to improve customer experience and lower costs. We're leveraging this technology platform in building Allstate's Large Language Intelligent Ecosystem, which we call ALLIE, to harness the power of a genic AI.”